Privacy Policy

Introduction

Welcome to Ember Flare Quarion Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website. Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing details
• Government-issued ID information as required by law
• Preferences for room type, amenities, and services
• Special requests and accessibility needs
• Loyalty program information and membership details

Technical Information

• IP address and device information
• Browser type and version
• Website usage data and cookies
• Location data when using our mobile services

How We Use Your Information

We use the information we collect for the following purposes:

• To process reservations and provide hotel services
• To communicate with you about your stay and our services
• To process payments and manage billing
• To personalize your experience and improve our services
• To comply with legal obligations and regulations
• To send promotional materials (with your consent)
• To ensure security and prevent fraud

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our hotel and providing services, including:

• Payment processing companies
• Reservation systems and booking platforms
• Marketing and communication services
• IT support and maintenance providers

Legal Requirements

We may disclose your information when required by law, including:

• Compliance with government regulations
• Response to legal process or court orders
• Protection of our rights and property
• Public safety and security purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Secure payment processing systems
• Regular security assessments and updates
• Staff training on data protection practices
• Access controls and monitoring systems

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Generally:

• Guest information: 7 years after last stay
• Payment information: As required by financial regulations
• Marketing preferences: Until you unsubscribe
• Website data: 2-3 years depending on purpose

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete such information promptly.

International Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.